Sunday, August 1, 2010

Reinforcing Using Technology Effectively to Transform Learning

“Reinforcement includes any action or event that strengthens and reinforces the change with an individual or an organization”. (“ADKAR: a model for change in business, government and our community”, Hiatt)

Reinforcements are a necessary component of change management following the implementation of the awareness, desire, knowledge and ability stages. Reinforcements for using technology effectively to transform learning are successful when:

1. They are meaningful to the person recognized.

2. They are associated with actual accomplishments.

a. Accomplishments should reflect goals set up in the awareness and desire phases, to use technology effectively to transform learning.

3. There is an absence of negative consequences for desired behavior.

a. Change represents improved learning using technology.
b. Problems with using technology to transform learning are minimal and temporary.

4. Accountability mechanisms are in place.

a. Stakeholders are held accountable for using technology effectivelyto transform learning and the change is lasting.

There are various ways to accomplish reinforcement. Reinforcing using technology effectively to transform learning can be done in the following ways:

1. Celebrations and recognition
2. Rewards
3. Feedback from employees
4. Audits and performance measurement systems
5. Accountability systems

In concluding this series of blog posts, there are many models of change management out there in the literature. ADKAR is one that I am familiar with and seems to me to be simple and effective. I am using it as a template for this project and will keep you informed as to what I learn as I go!

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